NBN Wall Socket Relocation

Phone and Modem NBN Wall Socket – Do you Need Installation?

NBN phone and broadband are now available in most parts of Australia. So if you live in an NBN serviceable area, you can say goodbye to the old copper network and have a faster internet experience.

On the Gold Coast, the 3 main NBN technologies users connect through are:
a) FTTP – Fibre To The Premises: Fibre optic cable connected all the way to your home or office.
b) FTTB/FTTN – Fibre To The Building / Node: Using a connection type called Very-high-bit-rate digital subscriber line or VDSL2.
c) HFC – Hybrid Fibre Coaxial: NBN connecting through the coaxial cable network that is also used for Telstra cable broadband and Foxtel.

TSS Telco have received countless phone calls from customers who are really unhappy and dissatisfied with their NBN internet and the treatment they’ve received from their service provider. One of the most common problems is- NBN point installation. When someone gets an NBN install, the NBN contractor will often put the socket in a place that’s the easiest for them to install it, rather than where you want it. We also have complaints about the NBN connection box or NTD being installed in the garage or some other inconvenient location. It’s also common for the NBN phone line not to work after the installation.

There are rules with where NBN socket and NBN Connection box shouldn’t be located. It should not be located in; the garage, in a poorly ventilated cupboard, near a heater, in a ceiling, wall or floor cavity. And it shouldn’t be located in wet areas such as; bathroom, shower, toilet, laundry, sauna, spa or pool area.

If you’re on the Gold Coast and need a local professional for an NBN Wall socket installation, repairs and relocations, contact us today! Our technicians will assist with any type of phone socket installation or data cabling related with your NBN connection.

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